Terms And Conditions

BookPublishing.sg is a comprehensive online platform offering publishing support to individuals and businesses throughout Singapore. This website is governed by specific rules, and it is important to familiarise yourself with these Terms and Conditions. By doing so, you'll understand the limitations and guidelines for accessing our site and using our services.

Introduction

These Terms & Conditions serve as a legally binding contract between our clients ("you" or "user") and BookPublishing.sg ("we," "us," or "our"). By accessing our site, engaging with it, or utilising our services, you agree that you have read and accepted these terms without any objections.

Services

BookPublishing.sg provides a variety of publishing services, including the publication of books, eBooks, and other written content. The clauses in this document are applicable to every service we offer, ensuring a uniform standard across all our offerings.

Subscriptions

By accepting these terms, you may choose to subscribe to our newsletters, receive marketing materials, or get other updates via email or digital channels. If you wish to unsubscribe from these communications at any time, please contact us at info@bookpublishing.sg

Purchase Policy

When purchasing our services, BookPublishing.sg may ask for certain information, including your personal and payment details. Providing accurate and complete information is vital for ensuring a smooth transaction process. BookPublishing.sg may utilise third-party payment processors to facilitate transactions. By submitting your information, you consent to us sharing the necessary details with these payment processors. BookPublishing.sg retains the right to refuse or cancel any order at any time due to service unavailability, pricing errors, or other issues during the ordering process. Additionally, we reserve the right to cancel orders if we suspect any fraudulent or unauthorised activity.

Refund Policy

We are committed to delivering high-quality services and aim to satisfy our clients fully. However, if you are not completely satisfied with our services, you may request a refund under the following terms: If our publishing services do not meet your expectations, you are entitled to request adjustments up to two times, as your satisfaction is our priority. If you remain dissatisfied and seek a refund, your request will be reviewed by senior management. The refund amount will be determined based on the project's progress and the specific reasons for your claim.

• Marketing Services (e.g., Book Marketing, Online Promotion): Refunds for our marketing services are not accepted. These services require upfront payment and involve extensive planning. Once you approve our strategy, all refund requests will be denied.
• Publishing Services: The publishing process includes various steps, such as formatting, editing, and design. As such, this service is non-refundable. Once the publishing process is initiated, clients cannot cancel their orders, and no refunds will be provided.

Revision Policy

To ensure complete client satisfaction, we offer free revisions. Customers have a 5-10 day window to address any concerns and request edits. Any requests made after this period will not be accepted. The following rules apply to our revision policy:

• Publishing Services: Your contract will specify the number of revisions we provide at no extra charge, ensuring that the work is refined to your satisfaction. Any revisions beyond this will incur additional fees.
• Other Services: Revision requests for marketing and additional writing or editing services are handled on a case-by-case basis. The agreement's scope and nature will determine how these revisions are managed.

Ineligibility of Refund Claims

• Minor Errors or Technicalities: Refunds will not be issued for minor errors such as small grammatical mistakes, typos, slight variations in word count, or the inclusion of references.
• Client-Related Delays: We are not accountable for delays caused by the client, and no refunds will be given in such instances.
• Low Word Count: Refund requests based solely on a lower word count than expected will not be entertained.
• Failure to Submit Concerns: Refunds will not be granted if the client fails to raise concerns regarding the delivered work.
• Additional Requirements or Unreasonable Demands: Refunds are not available for delays caused by the client adding new requirements or making unreasonable demands that were not part of the original order.
• Exclusion of Tips: Tips given to our writers or team members are non-refundable.

Change of Mind

• Before Starting the Project: Cancellation requests must be made within 24 hours of your order being placed. Kindly note that cancellations arising from a change of mind cannot be accepted. Where applicable, refunds will be reviewed on a case-by-case basis.
• After Starting the Project: Refund requests made after the project has commenced will only be considered if the client has used at least three revisions. In such cases, a partial refund may be issued.

Late Delivery

• On-Time Delivery Guarantee: At BookPublishing.sg, we guarantee timely delivery. If unforeseen circumstances cause a delay and the client has made at least three attempts to contact our support team, a 50% refund will be processed. The client must provide documented evidence that the delay was due to our fault.
• Client-Related Delays: Refunds for late deliveries will not be considered if the delay is due to the client's actions.
• Mutual Agreement: Any refund disputes will be settled through mutual agreement between the client and BookPublishing.sg.
• Partial Refunds: In certain cases, partial refunds or future discounts may be offered as compensation.

Inadequate Delivery

We are dedicated to delivering high-quality publishing services that meet our clients' goals. We encourage feedback and are willing to reassign or rewrite the work to ensure satisfaction. Refund requests will only be considered if the client has requested at least three revisions in documented form and has communicated their concerns to our support or project management team on at least three occasions within a two-week period. All communications, updates, and delivery-related matters should be conducted through our official channels, such as email, project management tools, or assigned contact numbers. Be wary of any calls or emails from unverified sources claiming to represent our company. BookPublishing.sg is not responsible for any scams or fraudulent activities originating from such sources.

Intellectual Property

The content, branding, and interactive elements on BookPublishing.sg are legally protected under copyright, trademark, and other applicable laws. Unauthorised use, distribution, modification, or reproduction of any site content for commercial or personal purposes is strictly prohibited without explicit permission. We retain ownership of content produced by our team until all payments are fully settled. Once the project is complete and payment is received, ownership rights are transferred to the client.

Content provided by users remains their intellectual property. All content, features, services, and functionalities on BookPublishing.sg are the intellectual property of the site and its licensors. Users must obtain written permission from BookPublishing.sg before using any part of our services.

Copyright Policy

BookPublishing.sg is committed to respecting intellectual property rights and addresses copyright infringement claims promptly. If you believe your copyright has been violated or if you are authorised to act on behalf of a copyright owner, please contact us with detailed information about your concern. Be advised that submitting false claims with the intent to harm BookPublishing.sg may result in liability for damages, including legal fees.

Usage Restrictions

When using BookPublishing.sg services, users must adhere to the following restrictions:

• Users must comply with all local and international laws.
• Users must not exploit or harm minors by exposing them to inappropriate content.
• Users must not send unsolicited advertisements, such as spam or junk mail.
• Users must not impersonate individuals, organisations, or representatives of companies.
• Users must not infringe on the rights of others.
• Users must not engage in any threatening, fraudulent, illegal, or harmful activities.
• Users must not obstruct or hinder other users from accessing BookPublishing.sg.
• Users must not engage in activities that could harm BookPublishing.sg, its services, or its users.
• Users must not expose BookPublishing.sg to liability through their actions.

Additionally, users are prohibited from:

• Using automated tools to access, copy, or monitor content from BookPublishing.sg.
• Using any software or tools that disrupt the operation of BookPublishing.sg.
• Introducing malicious software, such as viruses, to interfere with BookPublishing.sg services.
• Attempting unauthorised access to any part of BookPublishing.sg infrastructure.
• Conducting denial-of-service or distributed denial-of-service attacks.
• Posting false negative reviews or ratings.
• Damaging BookPublishing. sg's reputation through false claims or reviews.
• Interfering with the normal functioning of BookPublishing.sg.

Limitation of Liability

BookPublishing.sg is not liable for any indirect or unintentional damage resulting from the use of our services. Our liability is limited to the amount paid by the customer for the service. Except as required by law, BookPublishing.sg and its affiliates, officers, directors, and employees are not responsible for any direct, indirect, or consequential damages. Should BookPublishing.sg be held liable, the claimant is responsible for associated costs, including attorney's fees, arbitration, litigation, or appeals.

If BookPublishing.sg is found liable, our liability is limited to the amount paid for the service, and no additional damages, including punitive or consequential damages, will be awarded. Note that certain jurisdictions may not allow the exclusion of punitive or incidental damages, so this limitation may not apply to you.

Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any failure by BookPublishing.sg to enforce any right or provision within these terms does not constitute a waiver of that right. If a court finds any provision invalid, the remaining terms will remain in effect. These terms represent the full agreement between BookPublishing.sg and its users, overriding any previous agreements.

Service Modifications

BookPublishing.sg reserves the right to modify, amend, or discontinue any part of our services or the materials provided at our sole discretion and without prior notice. We are not responsible for any service unavailability that may occur during such modifications. Additionally, we may restrict access to certain parts of our service or the entire service as deemed necessary.

Updates to Terms and Conditions

BookPublishing.sg reserves the right to revise or update these Terms and Conditions at any time, at our sole discretion and without prior notice. Users are advised to review this page regularly to stay informed of any changes. The "Effective Date" at the top of the page indicates when the latest update was made.

By continuing to use BookPublishing.sg services, you agree to the revised Terms and Conditions. If you do not agree with the updated terms, you should discontinue using our services.

Waiver of Terms

No waiver of any part of these Terms and Conditions will be construed as a waiver of any other part or of BookPublishing.sg rights. Failing to enforce a right or provision does not mean that we waive that right or provision.

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to be enforceable.

Acknowledgment

By accessing and using the services provided by BookPublishing.sg, you acknowledge and agree to be bound by these Terms and Conditions.